Geotab GO Device Orders: How it works

Assembling Your Order

When you make a purchase for a Geotab GO device and tracking plan through our site, a member of our staff will contact you to ensure that the purchased solution is right for your needs. This includes asking questions regarding what you hope to get out of the system, as well as asking you information on the vehicle you plan to use your new Geotab GO device in. Some vehicles may need a heavy duty, light duty, or specialty adapter. The OBDII port location in some vehicles may cause the GO device to protrude, but this can be easily remedied by repositioning the port or making use of one of the aforementioned adapters. By having this conversation before we ship out your order, we can help to ensure that you will have everything you need to get started when your order arrives!

Database Customization

Once your order is confirmed and processed, we will start working on the customization of your database, add in your first initial user and some custom reports to fit your needs. This initial set up will be based on the previous conversation we had with you.

Onboarding and Support

After your order has shipped, our in-house tech team will be contacting you with your login information and some useful getting started links by email. Your on-going training and support for the system will be handled by Geotab’s Premium 24/7/365 Support Services.

For more information on 24/7/365 Support, please review our Support Policy. Please call us directly if you are unsure about where to place your call.